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Help centre

Help centre

Every article here answers a question a real user asked, and says plainly where the phone itself gets in the way. When something does not work the way you expected, the reason is usually a platform limit worth knowing about rather than a setting you missed.

  • Why wasn't my incoming call logged?

    An incoming call can only be logged if Nexicall was open when it ended. Here is why, and what a phone does and does not let an app see about your calls.

    iPhone and Android
  • Android reminders arrive late or not at all

    Android battery savers, and a separate autostart permission on some brands, delay or drop reminders. What to change on Samsung, Xiaomi, Huawei and Oppo phones — and what else causes it.

    Android
  • How does address-book sync work?

    Nexicall syncs both ways with the address book on your phone, including several numbers per person. What syncs, what happens when both sides change, and why a deletion is never automatic.

    iPhone and Android
  • How is call duration captured?

    Nexicall takes how long each call lasted from the phone instead of asking you to estimate it, and stores it in minutes and seconds. How it is measured, why it can be approximate, and how to correct it.

    All apps

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